FAQs

All our orders usually take 1-3 days to process and 7-21 days further to successfully deliver to location. However, please note that the following timelines are estimates and may vary depending on various factors. Please refer to our Shipping Policy for more details

We ship to most locations worldwide, please refer to our Shipping Policy for further details. If you wish to know more details in regards to deliveries to your location please get in touch with us support@cybrvsn.com.

Order processing means that we have successfully received your order and it is being prepared to be shipped. Most orders are processed in 1-3 working days.

Currently we stock our inventory in warehouses based in USA, Europe and Asia. Your items will be shipped from the closest warehouse location it is stocked at. Please note that not all items are stocked at each warehouse.

In order to ensure fastest fulfillment for every item, we expedite our shipping process which means that multiple items in an order may be shipped separately.

To track your order go to: Main Menu > Track Your Order

Or you can also click here.

On the rare occasion that an item you placed an order for is back-ordered, we will notify you to confirm if you'd still like us to ship your product as soon as it's in stock. If you do not wish to wait for the product or if the product is out of production, we will happily initiate a refund.

If your item was lost, stolen, or damaged during delivery due to any reasons out of our control 'Shipping Protection' ensures that you will receive a full refund of your item order value. You can opt for our shipping protection once you've added items to your cart.

If your item was lost, stolen, or damaged during delivery and you had opted for our shipping protection we will initiate a full refund on your item order value. Unfortunately if you didn't and the grievances are caused due to any reasons out of our control we cannot offer a refund or reshipment. Please refer to our Refund Policy for more details.

Orders cannot be modified once they're submitted and they can only be cancelled before they are processed by our warehouse. 

If you have entered any wrong details or have made an error in sizing/ color of your desired product, please get in touch with us as soon as possible as we may be able to carry out a cancellation if it is done prior to warehouse processing.

Please refer to our Refund Policy for more details.

Currently we have a 30-day refund policy in place.

We will gladly initiate a return, refund or replacement for your order provided that the items being returned are brand new, unused, unworn, in the same condition as originally received, and has the original tags and packaging intact.

Please refer to our Refund Policy for more details.

Every country reserves a right to charge taxes on any imports, which is entirely out of our control. Please refer to your country's regulations or get in touch with your local customs office to find out the exact customs, duties or tariff. Although unlikely, when purchasing any product from us, you are agreeing to pay any further customs, duties or tariffs if applicable.

We currently accept all major credit/debit cards (Mastercard, Visa, Amex, etc.) and Paypal.

*Note- All orders are billed in USD. While the prices may be displayed in your local currency, the checkout will use USD at the most current exchange rate.

Consumer safety  and privacy is always a priority to us, which is why we use the highest encryption technology for our website and checkouts. Your sensitive data is always encrypted, never visible, saved or shared.

If you still have any further questions which haven't been covered, we're happy to assist you. You can get in touch with us through our messenger channels on our website, Facebook and Instagram or you can leave us an email at support@cybrvsn.com 

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